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We selected "upgrade your services" as our unique selling argument because we believe, and proved very often, that companies really upgraded their services after they started using Activewhere. By combining the Contact Centre with the Route Planning and the Contract Management; the Route Planning with Money Collections, helped with tools like the Pocket Activewhere, our PDA software, where services and deliveries confirmations can be in real-time, any user, manager or director can be as up-to-date as possible, permanently having answers to customer queries and demands.
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Contract Management is at the heart of our system. Activewhere offers a complete control of the Contract Life Cycle, from the moment you contact a prospect, passing through the proposal, the trial, going forward to the actual contract signature to the moment a rental or service contract begins.
This Contract Life Cycle is based on several contract statuses, living throughout the different phases of the process, making it easy to control the contract information. Processes used are mostly automatic and are based on visits confirmations. These last ones automatically change the contract status, alerting the users by email that one specific contract passed to another status and requires the user attention.
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